Frequently Asked Questions

Knooty is an educational app that teaches kids about investing through hands-on practice with real stocks in a safe, simulated environment. Kids can trade actual stocks with real prices, but no real money is involved - everything is virtual and educational.

Knooty is completely free to download and use. There are no in-app purchases, subscriptions, or hidden fees. We believe financial education should be accessible to all families.

Knooty is rated for ages 4+ and is suitable for kids from elementary school through high school. The app includes age-appropriate lessons and can be used by kids at different learning levels. Younger children may need more parental guidance.

All money in Knooty is virtual and educational. No real money is ever used or required. Kids trade with a simulated balance that parents set up, but they're using real stock prices and data, making it a realistic learning experience without any financial risk.

Download the Knooty Parent app, enter your phone number, and verify with the SMS code. Then you can add your children's profiles and set up their virtual accounts. The whole process takes less than 5 minutes.

Yes! The parent app provides full visibility into your children's activities. You can see all trades, portfolio performance, lessons completed, and achievements earned. You can also view a family leaderboard and individual transaction histories.

Absolutely. You can set maximum trade amounts, adjust account balances, enable or disable trading, and even require lesson completion before allowing trades. You have complete control over your children's experience.

You can add unlimited children to your family account. Each child gets their own separate portfolio and login credentials.

Open the Knooty Kids app, enter your parent's phone number, and then enter your personal 6-digit passcode that your parent created for you. That's it!

Losses are part of learning! Since it's virtual money, there's no real risk. Every loss is a valuable lesson about investing. The app includes educational content to help you understand what went wrong and how to make better decisions next time.

You can trade most major stocks from US markets, including popular companies like Apple, Tesla, Disney, and many more. Some restrictions may apply based on parental settings.

Achievements are badges you earn for reaching milestones, completing lessons, making smart trades, and showing good investing habits. They make learning fun and help track your progress!

Knooty is available for iOS 13.0 or later and works on both iPhone and iPad. Both the parent app ("Knooty Parent") and kid app ("Knooty Kids") are available on the App Store.

Yes, an internet connection is required to use Knooty. The app needs to fetch real-time stock prices, sync data, and save progress. WiFi is recommended, but mobile data works too.

Stock prices only update during market hours (9:30 AM - 4:00 PM ET, Monday-Friday, excluding holidays). Outside these hours, you'll see the last closing price. Make sure you have a stable internet connection for real-time updates.

Yes! Your account syncs across devices. Parents can use the parent app on their phone, and kids can log in from any device with their credentials. Your data is always in sync.

Absolutely. We take privacy and security seriously. All data is encrypted, we comply with COPPA (Children's Online Privacy Protection Act), and we never share personal information with third parties. Parents have full control over their family's data.

No. There is no way for children to make any real purchases or trades through Knooty. Everything is simulated and educational. No payment methods are ever connected to the app.

No. Knooty is completely ad-free. We don't show advertisements, and there are no third-party trackers. The app is focused entirely on education.

We only collect information necessary to provide the service: phone numbers for authentication, names for personalization, and trading activity for educational purposes. See our Privacy Policy for complete details.

We use professional-grade stock market data from trusted providers. The prices you see are real market prices, the same data used by professional investors. This ensures kids learn with accurate, real-world information.

Yes! Knooty is great for classroom use. Teachers can create accounts and set up their students. Contact us at educators@knooty.com for information about classroom accounts and bulk setup.

Parents can reset passcodes through the Parent app. Go to your child's profile and select "Reset Passcode" to create a new one. Kids should ask their parents for help with forgotten passcodes.

The Parent app is for account management, monitoring, and controls. The Kid app is for learning, trading, and tracking portfolios. Parents need the parent app to set up accounts, and kids use the kid app for the hands-on learning experience.

Yes. You can delete your account and all associated data at any time through the Parent app settings. This will permanently remove your family's data from our servers.

With fractional shares, kids can invest any dollar amount in stocks, even if a single share costs more than they want to invest. For example, if a stock costs $1,000 per share, kids can invest just $10 and own 0.01 shares. This makes expensive stocks accessible for learning.